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Returns

It can take up to a month to get used to a new mattress, which is why we give you 100-Night Trial to sleep on it. If you've only ever slept on a mattress that's just foam or simply springs - or perhaps your old mattress has simply seen better days - a brand new Simba Hybrid™ might feel softer or firmer than you're used to (it's actually medium-firm overall, which research shows is the best for most of us). So we do recommend spending some time getting to know your Simba Hybrid™ Mattress.

We want you to rest easy, though. If you've given it a good try and you decide a Simba product just isn't right for you, it's easy to organise a free return or collection.

 

To request a return of your unboxed Simba Hybrid™️ Mattress within its 100-Night Trial period, or to request a warranty claim, please send an email to hello@simba.shop and our team will be in touch shortly with the next steps.

Read more information about your 10-year mattress guarantee here and our 100-Night Trial period here

For a standard return for your still boxed Simba Hybrid™️ Mattress or any other Simba products, simply start a return via the form below by entering your email address and your order number (starting with #SIMUS).

Your questions answered

Loved by thousands of happy sleepers

Life saver

After purchasing our Simba mattress, both me and my fiancé are now able to get a great night's sleep in comfort and wake up with no back or neck pain. One of, if the not the best purchase we've made in a long time.

Craig D.

Verified Buyer
Read all reviews

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