It's a perfect match! Anything that contains memory foam is known to be warmer than standard foam but we have some tricks up our sleeve - we've crafted the perfect mattress that is specifically designed to keep you nice and cool. Our top Simbatex layer contains natural cooling balms and combined with the breathable sleep surface and grooved support base, all help to ventilate and cool the mattress.
The nature of the Hybrid™ design in our Simba mattress provides minimal to no movement transfer and actively adjusts for two people of different sizes to give you both a perfect night's sleep.
Our Simba mattress is designed for all sorts of body shapes. Our 10-year warranty covers a maximum weight limit of 250 lbs (114kg) per sleeper.
There's no reason why our mattresses wouldn't be suitable for kids, but as a general rule we would recommend a minimum age of three years as at this age children start to have better control of their bodies during sleep.
Yes, you safely can. There's no latex in our mattress, so anyone can have access to a perfect night's sleep.
You'll be relieved to hear that the Simba mattress is designed to offer the same cozy, restful support for pregnant women as for all other adults. We take with the details, like hypoallergenic covers and CertiPUR label foams.
We're not medical professionals, and we can't judge what's right for your back. All we can say is that we've received huge amounts of positive feedback from sleepers who tell they've suffered from aches and pains and that they feel that their Simba mattress has helped them to finally achieve a great night's sleep.
If you're looking for support and comfort, one of the innovations you might find helps is our spring layer. Our springs are lighter and finer than traditional chunky bedsprings, so you won't get that poking-in feeling. And they're made to a patented, cone-shaped design which hugs every point of the body and pivots and flexes to distribute your weight fully for pressure relief. If you think that might be what you're looking for, then remember we also offer a 100-night trial so you can really put it to the test.
Caring For Your Mattress
You may use light fabric cleaning products or simply a soft, damp cloth to wipe it clean. We find small, circular motions to be most effective. It's OK to do so, but we don't recommend removing the cover.
It's a pain, and no-one enjoys it, so you'll be relieved to hear that our Simba mattress is non-flip since our unique layering system is designed to offer incredibly one-way support. If you want to really do your best by your mattress, rotating it every so often can help - maybe once a month to begin with and then reducing it to every 3-6 months.
Now that would be a sight to see! Once out of the box, there's no way to get the mattress back inside and we don't recommend attempting to fold or roll it otherwise this may damage the spring layer inside.
Our mattresses are designed to work on any supportive and dedicated mattress platforms including adjustable bases - it's best on a sprung or rigid slatted bed frame, or a divan/box-spring.
If you choose to use a slatted bed frame, please ensure the slats are no greater than 3 inches (7.6cm) apart.
We're embarrassed to bring it up, but you might notice a slightly unusual smell in the first few nights - fresh-out-of-the-box foam can be like that. Once it's had a chance to air out for a few days that will fade away and won't come back.
You certainly don't need to, but to keep your Simba looking pristine we suggest using a thin mattress protector.
We don't recommend using Simba with a sofa bed as folding the mattress in that way may damage the spring layer inside.
Yes, the mattress has been fully tested and works perfectly with all types of adjustable and electric beds - it'll perform in any position that you find most comfortable!
As the 5 Simba layers are strategically placed for ultimate comfort and support, it's important that they're used the right way up. The white polyester sleep surface is what you want to be sleeping on and you should notice a Simba tag on the top edge.
Absolutely! Just remember that a cooler room can help you get better sleep.
It's so simple you could do it in your sleep. Just open the box and unroll the flattened mattress on your bed base. Carefully cut the plastic and break the vacuum seal. Then remove all the packaging and watch your Simba rise to the occasion.
It's safe and ready for use within three to six hours, though it might take up to 72 hours for it to expand completely - so don't be surprised if it seems fuller after a couple of days. You don't have to keep any packaging, so feel free to dispose of the box or transform it into a something fun for the kids (or pets).
Your mattress is ready for sleep in as little as six hours after unboxing. However, we do recommend a minimum of 24 hours. It can take up to 72 hours for your mattress to fully rise to the occasion, but you can sleep on it and feel the Simba difference right away.
Mattress
Our mattresses vary from medium firm to plush. The Hybrid™ Essential Mattress is for those who are looking for a medium firm feel, whilst The Hybrid™ Original Mattress offers a medium plush feel. Pick The Hybrid™ Pro Mattress if you are after a plush feel.
The Hybrid™ Essential Mattress is 10" deep, whilst The Hybrid™ Original Mattress offers a depth of 12". Our deepest mattress is The Hybrid™ Pro Mattress with a depth of 14".
Your Simba Hybrid™, whatever the size, will be delivered in a 107cm x 50cm x 50cm dimension box. You should see our flattening, folding and rolling machine in action, although stand well clear!
While do have a large range of sizes, we don't currently offer made-to-measure sizing.
We make an effort to ensure that the manufacturing process for Simba is as environmentally friendly as possible. All waste foam from the manufacturing process is sold on for use in other products, such as flooring underlay, PE mats and other cushion products. The mattress is also rolled and delivered in a box to reduce the carbon footprint effect during delivery.
And yes, with the exception of our Pro Flex 5000 mattress which features a natural Canadian wool top layer, our Simba mattresses contain no animal products and are not tested on animals.
Simbatex is our specially developed cooling foam. It has an open-cell structure which keeps you cool by encouraging air flow through the mattress. So you enjoy the cloud-like comfort of foam, without it getting too hot and sinky.
Also, because the Simba is not only foam, the layer of flexible, pressure-relieving springs acts like bellows to push air through the mattress. Pretty cool, right?
We do suggest that you give your Simba at least 30 nights to 'bed in' - any new mattress can feel a bit different at first.
We're proud to offer a 10-year guarantee on each Simba mattress. If your mattress fails within that period due to a manufacturing defect we will exchange it for a brand new one.
We don't have any hidden charges, and our mattresses are built to last. The guarantee covers physical manufacturing flaws in the mattress layers but only includes defects relating to the mattress cover for the first year and does not cover conditions resulting in wear and tear and customer damage e.g damage whilst moving.
As part of the guarantee, we ask that you make sure to rotate (not flip!) the mattress regularly to keep it in optimum condition. Just turn it once a month for the first 3 months, then every 3-6 months for the rest of its life.
About Us
Simba is based in the UK in London, where we design our mattresses for all our global customers. Wherever you are in the world, if you're sleeping on a Simba® Mattress you're sleeping on springs made in Leeds from 100% British steel. We are proud though that we source the rest of our product locally. We manufacture in Toronto, Canada and love that Simba is able to source locally and support one of the great trades in North America.
The Simba mattress is a next generation mattress, arriving rolled up for convenience. The Simba team, benefiting from more than 30 years' experience in mattress manufacturing, has sold in excess of one million mattresses. We have perfected a unique combination of Simbatex, Memory Foam and up to 5,000 Conical Pocket Springs integrated into their up to 7 layers of comfort. That means a Simba intelligently shapes itself to anyone's frame.
Order Help
Unfortunately, you can't order by phone at this moment in time. But do try our online Chat for a lightning-quick response to help you decide which mattress to order.
We accept Visa, MasterCard, American Express, Discover, ELO, JCB and Union Pay. You can also pay with Amazon Pay, PayPal, ShopPay and GooglePay or opt for financing options via Affirm.
You can use all current mobile and desktop versions of Chrome, Safari and Firefox. You can shop on your phone on your commute - please, not while you're driving - or on your computer. We've designed our website for any approach.
It's easy. Just click the person icon in the top right corner of this webpage and follow the instructions. You're just a few minutes away from simplifying your shopping.
To make a change to the account, please click on the person icon in the upper right corner and log in with the 6 digit code sent to your email address.
Yes, it's easy to subscribe to our newsletter and be the first to know about new arrivals and specials. Just head to the email sign-up box at the bottom of each web page.
We'll be sad to see you go, but it's easy to unsubscribe using the steps below (and you can sign back up anytime):
Log into your account by clicking on the person icon in to the top right corner our website
Select Profile
Uncheck the box for receiving news, promotions, information and offers from us.
Affirm allows customers to pay for their Simba order in one of two ways:
Pay in 4 - four interest-free payments every two weeks.
Installments - Longer term monthly payments, dependant on order value and an eligibility check.
Pay in 4 allows eligible customers to split a payment of between 50 USD and 249.99 USD into four equal instalments, with easy setup for automatic payments.
If your order qualifies for Pay in 4, it will always be interest-free.
Installments allows customers paying for larger orders to pay in 3, 6, 12 or up to 36 monthly instalments.
For example a $1,799 purchase might cost $74.96 / month over 24 months at 0% APR.
If eligible, customers with an order value between 100 USD and 25,000 USD will be presented with a range of payment plans to choose from at checkout.
These payment plans can be interest-free or interest-bearing, depending on eligibility and order value.
Your credit score won't be affected when you create an Affirm account or check your eligibility. Affirm Pay by 4 will also never affect your credit score.
If you choose to pay for your order with Affirm Installments, your credit score may be impacted - you can find more information in Affirm's Help Center.
Once you have put your order together, select Affirm at checkout.
You'll be asked to enter your phone number for a two-factor check, which will be texted to you.
First-time Affirm users will then be asked to create an account, by entering some basic details - name, email address and date of birth.
Affirm will then carry out an eligibility check, which can take around 15 seconds to complete.
If approved, you will be presented with a range of payment plans to choose from, depending on what works best for you
After you pick your plan, Affirm will show your payment schedule, with no hidden fees or charges. You will also be given the option to enable AutoPay at this step.
If you are happy with your repayments, and agree to the relevant disclosures and agreements, click confirm and your purchase will be complete!
Yes! There's no penalty for paying early.
You can make or schedule payments at affirm.com, on in the Affirm app on iOS or Android. Affirm will send you email and text reminders before payments are due.
Your rights under the 100-night trial still apply if you pay by Affirm - if you decide to return your order in the trial period, we will cancel your Affirm agreement and arrange a refund of any money paid for ordered goods.
This process can take up to ten working days to complete.
Refunding an order paid by Affirm means all payments made to date will be returned to you, and any future payments will be cancelled.
However, any interest you have paid up to the refund date will not be refunded - this is the cost of borrowing, and is not related to your Simba order.
We don't want to have you tossing and turning, thinking about your order status. To see where it's at, simply click the person icon at the top right and choose Order History.
Once your order has been shipped, you will receive a tracking number by email to track your order. And you can click the person icon at the top right anytime and choose Order History to view your tracking number.
You'll be able to enter your Promo Code as you check out with your purchase. Simply follow these steps:
Click on your shopping cart icon at the top right of the Simba website
Under Cart Summary, click the + sign next to Promo Code and enter yours
For delivery, we utilize UPS, FedEx, and regional carriers as our delivery partners. We aim to deliver your orders within 2-business days for all orders placed before 12 PM. You will receive a tracking number with an estimated delivery date once your order has shipped and scanned within the carrier's network.
For tracking inquiries:
UPS - 1-(800)-742-5877
FedEx - 1-(800)-463-3339
We're confident you'll feel the difference with your Simba mattress after one night. But just in case, we've given you a few more nights to sleep on it. 100 nights in total, in your own home. Simply make an order. Your trial starts when your mattress arrives - even if you've asked for a delayed delivery. Enjoy a superior night's sleep on our innovative technology. For full terms click here
If your mattress arrives damaged, please Contact Us within 48 hours of your delivery, and we'll be happy to assist you.
Well, there's such a thing as a 'new bed' odour, but that'll go away soon (especially once you've established a routine of cuddling up under the covers).
Well, we take it very seriously if, after a two-week period of breaking in, your bed feels uncomfortable. Please Contact Us.
If you have not yet unboxed your mattress and would like to return it for free, simply start a return via our Returns
form and follow the below steps:
Fill in the email address used to place the order and the order number, ensuring you start with #SIMUS.
Select the item(s) you would like to return.
Select the reason of your return, attach any photos and/or leave further comments in the provided box if
applicable.
Please confirm your shipping address, and make sure all the info is correct.
You can now print your free return label and attach it to the outer box or create a mobile QR code you can take
to any UPS drop-off point where you return is also processed free of charge.
Take your parcel to your chosen UPS drop-off point and they’ll take care of the rest! Make sure you get a
receipt with a track and trace number.
To request a return of your unboxed mattress within its 100-Night Trial period, or to request a warranty claim,
please send an email to hello@simba.shop and our team will be in touch shortly
with the next steps.
Read more information about your 10-year mattress guarantee here and
our 100-Night Trial period here.
If you would like to return your bedding and/or accessory product within the 50-Night Returns Policy, simply start a return via our Returns Form and follow the below steps:
Fill in the email address used to place the order and the order number, ensuring you start with #SIMUS.
Select the item(s) you would like to return.
Select the reason of your return, attach any photos and/or leave further comments in the provided box if applicable.
Please confirm your shipping address, and make sure all the info is correct.
You can now print your free return label and attach it to the outer box or create a mobile QR code you can take to any UPS drop-off point where you return is also processed free of charge.
Take your parcel to your chosen UPS drop-off point and they’ll take care of the rest! Make sure you get a receipt with a track and trace number.
Then please feel free to Contact Us, and we can find a way to help!
After purchasing our Simba mattress, both me and my fiancé are now able to get a great night's sleep in comfort and wake up with no back or neck pain. One of, if the not the best purchase we've made in a long time.