100-Night Comfort Guarantee
We’re confident it’ll be love at first night - but we offer a 100-night mattress trial to be sure. If you decide to return either within that period, we’ll collect it for free.
YOUR QUESTIONS ANSWERED
How does the 100 night trial work?
We're confident you’ll love your Simba purchase after one night. But just in case, we offer a 100-night trial period for any Simba mattress in your own home. Your trial period starts when your mattress arrives - even if you’ve asked for a delayed delivery.
Relax. Sleep better. Repeat.
But if for any reason it’s not working out for you, just get in touch and we’ll arrange a free collection and a full refund (excluding any special delivery costs).
Do I need to keep the packaging?
No. Just remember to strip your bed, mattress or topper of any bedding before the collection crew arrive.
How do payments and refunds work?
We take payment through your preferred method when we despatch your mattress; in the unlikely event that you decide to return them, you’ll be fully refunded via the original payment method.
Refunds are processed when your returned item arrives back with us.
If you’ve paid upfront in full, this generally takes 3-5 business days; if you’ve opted to spread the cost of buying your mattress we'll cancel the agreement for you, and any installments paid up to that point will be refunded within 10 business days.
Can I unwrap my purchases in your mattress trial?
Yes! We’d really like you to take them out of their protective packaging and make them part of your home. That’s what they were carefully designed and rigorously tested for.
But if you do decide to return your mattress within the trial period, don't be surprised if we ask for a description of its condition; it doesn't mean we’re querying your right to return, it just helps us decide whether to recycle, refurbish or donate your returned item to charity.
Am I sleeping on a bed someone else returned?
No, you can rest easy. Because every single topper, bed and mattress is delivered new and unused.
All returned toppers, beds and mattresses are either recycled, refurbished or donated to charity.